OUR RETURNS POLICY
Change Of Mind Policy:
If you have changed your mind and you are able to provide satisfactory proof of purchase, AURA Fashion may offer you an exchange or refund provided that the merchandise:
- is in saleable condition
- is unworn or unused with all original, sealed packaging and tags attached
- the exchange or refund is sought within a reasonable period of time (in most cases a reasonable period of time is deemed to be 14 days)
Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
- Original register receipt,
- Online Tax Invoice
- Original return/exchange receipt/gift receipt
If you are unable to provide satisfactory proof of purchase, AURA Fashion at its absolute discretion reserves the right not to offer a refund for change of mind.
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.
Where an item is damaged through misuse or abnormal use, Aura Fashion will not provide a refund, exchange or repair.
AURA Fashion will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.